Home > The Scene

Garmin Connect is coming back, but your Strava won’t update immediately

Due to the volume of backlogged activities, your Strava file could take a week to upload

As of Sunday evening, Garmin Connect resumed most of their services and the many delayed uploads began appearing on third-party websites like Strava. The Garmin server was down for almost four days due to a WastedLocker ransomeware attack that saw the hackers reportedly seeking $10 million for Garmin to resume normal operations. 

RELATED: Garmin likely hit by ransomware attack

How long until my Strava file uploads?

In a statement from Strava support, they cautioned runners that while completed activities will automatically upload, it could take up to a week for them to appear on their profiles due to the high volume.

Blanchard’s route around Montreal. Photo: Strava

If I manually uploaded, will I have a duplicate file?

A manual upload of your run is possible if you don’t want to wait for it to populate on its own. This can be done by plugging your Garmin into your computer using the USB you use to charge it. Navigate to Devices on Finder and click on your Garmin (Mac) or on the Garmin device under your File Explorer (PC). Click on the Activity folder and find the .fit file for today’s activity.

ADVERTISEMENT

Go to Strava.com, click the + button at the top right corner, click Upload Activity, then File on the left. 

If you’ve manually uploaded, don’t worry about duplicate files – they won’t appear when the Garmin activity syncs later on. 

While many runners’ activities have uploaded, the company hasn’t declared that they’re completely out of the woods. Garmin’s website still says it is “currently experiencing an outage that affects Garmin.com and Garmin Connect. This outage also affects our call centres, and we are currently unable to receive any calls, emails or online chats.”

For most information, you can visit their FAQ page, which can be found here. 

RELATED: 7 Strava excuses we don’t need